Terms & Conditions
Occasionally, substitutions may be necessary to create your arrangement due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
Order Delivery TimesFor orders that are to be delivered outside of the Austin area, we are unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
CancellationsWe will process your order the moment we receive it during business hours, however, it is sometimes very difficult to complete a cancellation request, especially if your order has already left the design studio for delivery. Therefore, cancellations must be done prior to delivery, and within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a $25 fee.
For deliveries outside of the Austin area a service charge of $10 will be added to the total. We will contact you for appoval of any additional fees by the florist filling the order.
Orders that are placed on this website or by calling the Enchanted Florist directly take priority over all other orders including orders that are received through incoming wire services.