Delivery Information

Delivery Options

Carry out or Pick up: There is no charge for arrangements or items that are picked up at our downtown location at 1616 Lavaca St., Austin TX 78701.

Local Delivery: A delivery fee will be added to each order based on the delivery zip code for each address.  See below for a list of the delivery fee schedule in the Austin area.  If the delivery is non-local to Austin, the fee may vary.

Expedited Delivery: Orders that are received after 2pm and request same day delivery will be charged an expedited fee of $10 and will only be accepted based upon the recipient's address, traffic conditions, the number of orders already in the work queue and the overall likelihood of a successful delivery.

 Hot Shot Hero Delivery: Orders that are received after 2pm and request same day delivery will be charged a hot shot hero fee of $45 to be moved ahead of all other orders in the work queue and have a dedicated delivery person take the arrangement to the recipient as quickly as possible, usually within 2 hours, under reasonable conditions.


Delivery Policy

A delivery fee will be added to each order based on the delivery zip code.  Orders must be received before 2:00pm in the recipient's time zone to ensure same-day delivery.  Orders received after that time will be delivered the following day unless Expedited Delivery or Hot Shot Hero Delivery is requested.

We will do our best to accommodate deliveries at specific times of the day, but we cannot guarantee it.  

If the recipient of a delivery is not home, we will leave the delivery with a neighbor, an apartment office, lobby attendant, administrative assistant or co-worker if necessary.  We will leave a note on the door of the recipient and a message on their phone.  If we are unable to locate anyone to accept the order, weather permitting, we will leave the delivery on the door step.  If we cannot contact anyone, and we deem it unsafe to leave the delivery, we will bring the arrangement back to the Enchanted Florist's design studio and attempt a redelivery the next day.  If we are unable to deliver on a second attempt we will keep the arrangement at the Enchanted Florist's design studio until we receive further instruction from the customer or recipient.

Deliveries to schools will be delivered to the main office.  Deliveries to office buildings will be delivered to the receptionist if it is not possible to deliver directly to the recipient.

If you provide us with special delivery instructions, we will not be responsible for the item once the instructions are carried out.  Example: If you tell us to leave the flowers on the door step will not be responsible if the neighbor's dog eats the arrangement. 

We will always treat your delivery with great care because we pride ourselves on the quality of our product and the quality of our hand-delivery services.  We have been delivering flowers and gifts to the Austin area for over 25 years and will continue to provide a high quality service at an affordable price.


Delivery Times

We deliver from 8am to 6pm. Businesses will be delivered to before 5pm unless an Expedited Delivery or Hot Shot Hero Delivery option is requested. If your recipient is only available at select times of the day, we highly suggest upgrading your delivery option to guarantee your delivery time. Funeral deliveries will be verified with the funeral home or church and delivered accordingly.


Austin Area Delivery Charge

78701                                $10.00 

________________________________

78702                                $12.00

78703

78704

78705

78721

78722

78723

78731

78741

78745

78751

78752

78756

78757

________________________________

78750                                $13.00

78753

78754

78758

78759

________________________________

78724                                $14.00

78725

78727

78728

78729

78730

78733

78735

78736

78739

78742

78744

78749

________________________________

78746                                $15.00

78660

78664

78681

78717

78747

78748

________________________________

78613                                $18.00

________________________________

(Minimum of $85.00 order)

78732                                $20.00

78734

78736

78737

________________________________

(Minimum of $85.00 order)

78738                                $28.00


About

We are a family owned and operated local Austin business since 1991.  Conveniently located downtown at 1616 Lavaca Street.  Stop by and see us to discuss any of your floral needs. 

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